ENQUIRY
Terms & Conditions
CANCELLATION POLICY
1. Cancellation of the full booking within 7 days of the commencement of the booking will result in the full boarding fees being due for payment. Cancellation within 8-14 days subject to 50% of full booking fee.
2. In the event of owners returning before the end of the boarding period booked, the full period booked will be charged. There are no discounts for early collections.
BOARDING FEES
3. Full boarding fees are payable on collection of your cat(s).
4. Payment is by cash, cheque or bank transfer. We do not accept debit or credit cards.
5. Boarding fees are charged per day, including the day of arrival and departure.
6. Daily boarding fees, where multiple cats share one chalet, are as follows (prices from 1 April 2024): 1 cat - £14.50; 2 cats - £19.50; 3 cats - £21.50; 4 cats - £23.00; 5 or more cats - please call for further information. PLEASE NOTE: Prices are reviewed on 1 April each year. Check the website for any changes.
7. Only cats from the same family may share a chalet.
8. A Door to door collection/delivery service may be available and is charged at £1.00 per mile, payable upon collection of your cat(s).
9. Any additional costs incurred by us, such as flea treatments, etc., are payable upon collection of your cat(s).
ARRIVAL
10. Cats will only be accepted during our opening hours. In very exceptional circumstances, we may accept cats outside of these hours by appointment only. There may be an additional charge for this service.
11. Owners must produce an up to date vaccination certificate on arrival.
12. No cat suffering from, or suspected to be suffering from, any infectious or contagious disease can be accepted. The proprietor reserves the right to refuse admission to any cat showing signs of ill health pending advice from a Veterinary Surgeon. Owners will appreciate that this is essential in order to safeguard the health of all cats boarded.
DEPARTURE
13. Cats may only be collected during our opening hours. In very exceptional circumstances, cats may be collected outside of these hours by appointment only; there may be an additional charge for this service.
14. Full boarding fees are payable on collection of your cat(s).
VACCINATIONS
15. Your cat's inoculations for Feline Infectious Enteritis and upper respiratory infections (Cat Flu) must be up to date.
16. Your cat's up to date vaccination certificate will need to be presented prior to boarding. Please remember your cat cannot be boarded without it, so ensure your vaccinations are boosted annually. This is in the interest of your cat's health and those who are staying in the cattery at the same time.
17. Where a full course of vaccinations is required, these must be completed at least 7 days before boarding.
18. The annual booster vaccination should be carried out at least seven days before boarding.
HEALTH
19. No cat suffering from, or suspected to be suffering from, any infectious or contagious disease can be accepted. The proprietor reserves the right to refuse admission to any cat showing signs of ill health pending advice from a Veterinary Surgeon. Owners will appreciate that this is essential in order to safeguard the health of all cats boarded.
20. Cats over the age of 6 months which have not been neutered will not be accepted for boarding.
FLEAS & WORMS
We take a great deal of care to ensure that our facility remains a safe haven from fleas and worms so your cat doesn't contract them here.
21. An effective flea management programme requires regular treatment by a vet-recommended formula. If your cat is not on a regular flea treatment programme, please apply a flea treatment such as Advocate just before your cat comes to holiday with us.
22. If your cat has not been wormed within the last three months prior to staying with us, please administer an appropriate worming treatment before boarding commences.
23. If we find that a cat boarding with us has arrived with fleas and/or worms, we will administer an appropriate treatment, the cost of which will be added to your final invoice.
MEDICATION
We are happy to accommodate cats on medication. We can administer medication either orally or in food and we are experienced in caring for diabetic cats including those requiring insulin injections.
24. We will ask for your written authority to call a veterinary surgeon on your behalf should we consider it necessary.
25. Veterinary attendance is assured and any treatment considered advisable will be carried out at the owner's expense.
26. Whilst every care and precaution is taken during boarding responsibility can only be accepted at the owner's risk.
GDPR & CUSTOMER INFORMATION
Customer information is stored on our computer which is password protected and used solely by our staff. Customer information will not be passed to any third party. You have a right to see what information is held on our files about you at any time and a written request should be submitted.
By completing and signing a Customer Registration Form you give us permission to use any images of your cat(s) on our website and social media.